Shipping policy

Last Updated: September 13, 2026

At OrvenaLights, we want the delivery side of your order to be as clear as the product page. Shipping is free on every order within the United States.

SHIPPING LOCATIONS
This shipping policy applies to orders shipped within: United States

DELIVERY TIMES
Order Cutoff Time: 2:00 PM (CT). Orders placed after this time are processed the next business day, which can add one extra day to the delivery estimate.
Order Handling Time: 1–2 business days, Monday to Friday. Once your order is processed, it is handed to one of our trusted carriers.
Transit Time: 5–7 business days, Monday to Friday.
Estimated Delivery Time: 6–9 business days.
Delivery times are estimates and may vary due to factors outside our control.

CARRIER SERVICES
We partner with reliable carriers to deliver orders within the United States, including USPS, UPS, and FedEx.

SHIPPING COSTS
Free Shipping: All orders within the United States qualify for free shipping, with no minimum order value.
Paid Shipping: For destinations outside our free shipping zones, shipping costs are calculated and shown at checkout.

DELIVERY ISSUES
If anything goes wrong with a delivery, including a delay or a lost package, contact our customer service team right away. We will work with the carrier to get your order where it belongs.

TRACKING YOUR ORDER
Once your order ships, you will receive an email confirmation with your tracking number. You can follow your shipment on our Order Tracking Page: https://orvenalights.com/apps/trackyourorder

CHANGES TO THIS POLICY
We reserve the right to update this Shipping Policy at any time. Any changes are reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

QUESTIONS?
Visit our FAQ page or contact our customer support team for assistance.

CONTACT INFORMATION
Store Address: 13420 Timber Park Lane, Platte City Missouri 64079, United States
Store Email: info@orvenalights.com
Store Phone: +18164765672
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CT)
We do our best to reply to your e-mail within 1–2 business days.