FAQ

Welcome to the OrvenaLights Frequently Asked Questions page. We want your shopping experience to be as smooth as possible. If you still need a hand after reading this, please get in touch.

1. How long will it take to receive my order?

Handling time is 1–2 business days, transit time is 5–7 business days, and estimated delivery is 6–9 business days in total. Full details are in our Shipping Policy.

2. Do you offer free shipping?

Yes. Shipping is free on every order within the United States, with no minimum spend. See our Shipping Policy.

3. Where is OrvenaLights located?

OrvenaLights is a United States based online business offering a curated selection of high quality lighting, with shipping available within the United States.

4. What if I receive a defective product?

We replace defective items at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.

5. Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Reach out to support as soon as you can so we can catch the order before it is processed.

6. What is your return policy?

Returns are simple and hassle free within 30 days of delivery. The full process is in our Return Policy.

7. When will I receive my refund after returning a product?

Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See our Refund Policy.

8. Do you offer any warranties or guarantees?

Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.

9. How can I contact customer support?

Through our Contact Us page, or directly at info@orvenalights.com.

10. Do you ship internationally?

Not at this time. We ship exclusively within the United States.

11. Do you have a physical store location?

No, we are online only. That keeps our pricing competitive and lets us carry a wider selection.

12. Can I place a bulk order for my business or organization?

Yes. Bulk orders are welcome. Contact customer support for pricing and lead times.

13. What is the process for exchanging a product?

Exchange instructions are set out in our Return Policy. Email us and we will walk you through it.

14. How can I track my order?

Once your order ships you can follow it on our Order Tracking Page.

Contact Information

Store Address: 13420 Timber Park Lane, Platte City Missouri 64079, United States

Store Email: info@orvenalights.com

Store Phone: +18164765672

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CT)

We do our best to reply to your e-mail within 1–2 business days.